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Support
We're here to help you get the most out of Tripza.
Common Topics
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Trip Generation
Trips are created using AI based on your preferences — destination, dates, interests, and pace. Pro subscribers get unlimited trip generation.
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Subscriptions & Billing
Subscriptions are managed through the App Store. Go to Settings → Apple ID → Subscriptions to manage or cancel. Refunds are handled by Apple.
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Restore Purchases
Open the subscription screen in the app and tap "Restore Purchases." Your Pro status will be restored if you have an active subscription.
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Delete Account
You can permanently delete your account and all data from Profile → Delete Account in the app. This action cannot be undone.
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PDF Export
Export your trip as a beautifully formatted PDF from the trip detail screen. Share it with friends or print for offline use.
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Languages
Tripza supports English, Spanish, French, German, and Turkish. Change the language anytime in the app settings.
Frequently Asked Questions
helpIs Tripza free to use?
You can explore the app and browse destinations for free. Creating AI-generated trip itineraries requires a Pro subscription (Monthly, Yearly, or Lifetime).
helpWhat data does the AI use to plan my trip?
Only your trip preferences — destination, travel dates, companion type, interests, and pace. No personal information like your email, name, or device data is shared with AI providers.
helpCan I use Tripza offline?
Previously generated trips are saved locally and can be viewed offline. Creating new trips and loading maps require an internet connection.
helpHow accurate are the AI-generated itineraries?
Our AI creates high-quality plans based on current data, but we recommend verifying important details (opening hours, prices, safety conditions) independently before traveling.
helpHow do I cancel my subscription?
Go to your iPhone Settings → tap your name → Subscriptions → select Tripza → Cancel Subscription. Your Pro access continues until the end of the current billing period.
helpCan I get a refund?
Refunds are processed by Apple. Visit
reportaproblem.apple.com or contact Apple Support to request a refund for your purchase.
helpHow many cities and countries are available?
Tripza covers 2,400+ cities across 249 countries and territories worldwide. We're continually adding more destinations.